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Sprint PCS:
- Original lock code at time of activation for Sprint PCS phones is "6285".
- To set up voicemail for the first time, press and hold the number one (1) key on your device. It will then take you through the initial voicemail setup.
Minutes:
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Sprint's peak times vary depending on your current service plan. You can check this by contacting OSU Wireless.
NOTE: If you start a call before N/W minutes and stay on the phone for any period of time, the entire call will be billed peak minutes.
- You can check your current minute usage at any time by dialing *4 from your Sprint PCS device. You can also check it by logging into My Sprint Wireless on sprint.com
Additional Charges:
- Overage rates vary depending on your current service plan. You can check this by contacting OSU Wireless.
- There may be a variety of different additional charges that might appear on your bill. If you are unsure if there is a cost with a particular service you wish to use on your device, please check with OSU Wireless beforehand.
Billing:
- Billing Cycles - Sprint's billing cycle ends on the 20th of every month and the new cycle starts on the 21st of the month.
- Billing Statements - Billing for OSU Wireless-Cellular business service will appear on your department's monthly statement from OIT and will be billed through FAS. Cellular call detail is provided online.
Lost and Stolen Phones:
- To temporarily suspend a lost/stolen phone (no matter the day or time), please contact us ASAP.
- If your phone is lost or stolen, or damaged, you may have to pay for a replacement phone, which could be very expensive depending on the model. To avoid expensive replacement costs, we recommend adding the Sprint PCS Total Equipment Protection (insurance) option.
Repairs:
- As of January 1, 2008, all service repairs or maintenance on Sprint and Nextel phones are handled through Sprint’s Equipment Service Repair Program (ESRP). The ESRP is automatically included on all Sprint or Nextel phones purchased through OSU Wireless at no additional monthly fee to you (a $4 per month value). The benefits of the ESRP gives you more service locations with longer hours to get your phone serviced or repaired, as well as faster replacement phones.
* The ESRP is a service contract program for your wireless phone that provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear. Water damage, misuse or abuse, acts of god, and several other conditions are NOT covered under the ESRP. Please review Sprint’s complete ESRP Contract Terms and Conditions to determine if your situation is covered.
- The ESRP covers eligible phones that are both in and out of warranty and that are still active on the Sprint or Nextel Network at the time the malfunction occurs. Other terms and conditions may apply.
- To get your phone repaired, serviced or replaced, visit one of over 1,800 Sprint Phone Repair Centers. Click here for the nearest location to you.
- Sprint will repair the malfunctioning Sprint or Nextel phone – or replace it with the same or a comparable model. Repair or replacement is made at Sprint’s option. Replacement equipment may be reconditioned. If you receive a replacement phone, you will need to return your malfunctioning phone or pay Sprint the non-returned equipment charge applicable to the model of the failed phone. This fee can be avoided by returning the failed device as directed. Click here for the full terms and conditions.
- Please contact us if you have questions about the ESRP or your repair situation.
Contact:
IT Service Desk
Hours: 9:00AM – 4:30PM, Monday-Friday
Phone: 614-688-HELP (4357), or toll free at 1-800-678-6003
E-mail at units@osu.edu |
