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Phone Not Working
Please try the following troubleshooting tasks for this repair:
- Verify that the volume on the phone (handset and/or speaker) is turned up.
- If you are using a headset, verify the volume on your headset is turned up. Also, make sure the headset-handset toggle button indicates that the headset is on.
- Verify that the line cord and handset cord is plugged in securely at each end.
- If you live in Undergraduate Residence Halls on Columbus Campus: In addition to the wall phone, there are two extra jacks in each room. Only one of the two jacks is active with the same number as the wall phone so that you can plug in an extra phone. The other jack is not active. The inactive jack can be activated as a second phone line upon request and will be billable to the person ordering service.
- Remove any devices such as answering machines, fax machines, modems, etc. and plug the telephone directly into the jack. If your phone is still do not working, you may need a repair.
- If you have multiple telephones with the same number, check all telephones to make sure they are plugged in properly and that the handset is not off the hook.
- If no phones are working, you should open a repair.
- If the other phone(s) are working, you may have a bad phone that needs replaced. If you lease your telephone from OIT, open a repair. If you own your phone, you may need to replace it.
- Try plugging in another similar telephone into your telephone jack.
- If the second phone does not work, open a repair.
- If the second phone works and you have a leased phone from OIT, open a repair. If you own your telephone, you may need to replace it.
- If you have a two-line telephone, note that most two-line phones require power to have dial tone to the second line. Make sure the power cord is plugged securely into the phone and in the power outlet.
Click here if your repair problem has been resolved.
Click here to open a repair ticket.
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