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Office of the CIO  |  IT Strategic Plan

Online Troubleshooter for OIT Services:

Not Receiving All Cable Channels Available

Please try the following troubleshooting tasks for this repair:

  • Some older cable ready TVs and VCRs have a channel limitation. Refer to your owner’s manual to verify if your equipment is cable ready and how many channels the equipment can receive. If your equipment does have a channel limitation, you may need to purchase a converter box from a local electronics vendor, to view all basic channels available.
  • Make sure your television is set to "Cable TV Reception" and not to "Antenna" Reception."
  • Make sure you have programmed your TV and/or VCR to receive all the basic channels available.

Click here if your repair problem has been resolved.
Click here to open a repair ticket.

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