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Static
Please try the following troubleshooting tasks for this repair:
- Static is primarily caused by a loose or bad telephone cord (handset or line). Check all cords attached to your phone by wiggling each back and forth. If you hear static when wiggling one of the cords, or if the cord does not stay connected properly, the cord may need replaced.
- If you have a leased phone from OIT, open a repair to have the problem cord replaced.
- If you own your telephone, you may need to purchase a new cord.
- Remove any devices such as answering machines, fax machines, modems, etc. and plug the telephone directly into the jack. Also, check all cords attached to your peripheral equipment to make sure they are attached securely and not the cause of the static. If you still have a static problem, you may need to open a repair.
- If you have multiple telephones with the same number, check all telephones to determine if the static problem is related to just one phone or all. If you hear static from all phones with the same phone number, the static is probably coming from the phone line, and you should open a repair.
- Try plugging in another similar telephone into your telephone jack.
- If you hear static with the second phone, the problem may be the phone line and you should open a repair.
- If you do not hear static with the second phone, the problem may be in the first phone or cords. If you have a leased phone from OIT, open a repair. If you own your telephone, you may need to replace it or the cord
Click here if your repair problem has been resolved.
Click here to open a repair ticket.
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