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Cannot Place Calls
Please try the following troubleshooting tasks for this repair:
- Verify that the line and handset cords are plugged in securely at each end.
- Remove any devices such as answering machines, fax machines, modems, etc. and plug the telephone directly into the jack. If you cannot call out, you may need a repair.
- If you have multiple telephones with the same number, check all telephones to make sure they are plugged in properly and that the handset is not off the hook.
- Try plugging in another similar telephone into your telephone jack.
- If the second phone does not let you call out, open a repair.
- If the second phone does let you place calls and you have a leased phone from OIT, open up a repair. If you own your telephone, you may need to replace it.
- Make sure you are dialing correctly. If you are calling from a campus phone:
- If you are dialing a local, off campus number, you must dial 9 then the telephone number. Do not pause for dial tone after dialing 9 before entering the phone number.
- If you are dialing a campus extension, you must dial the last five digits of the telephone number. For example, if the number is 614-688-4357, dial 8-4357.
- If you are dialing a toll free number (begins with 800, 866, 877, or 888), you must first dial 9 + 1, and then the 10 digit number.
- If you are dialing a long distance number, click here.
- If your telephone has a switch on it that says Tone or Pulse, make sure Tone dialing is selected. Tone (or touch-tone) dialing is required for the following scenarios:
- Dialing into Voice Mail.
- Trying to activate an OIT telephone feature.
- Placing a long distance call with your OIT Authorization Code.
- Calling a number that has an interactive, automated response system (e.g., "Press 1 for Repair, Press 2 for Billing," etc.).
- Business customers: If the keypad on your phone is locking up, unplug the electrical cord from the phone; then, plug the cord back in to see if it clears the problem.
- Business customers: If you have a phone that allows you to enable or disable the keypad through programming options, make sure that the keypad is enabled. For additional assistance, refer to the instructional manual for your phone. If you have a leased phone from OIT, click here for user instructions.
Click here if your repair problem has been resolved.
Click here to open a repair ticket. |
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