 |
|
Cannot Receive Calls
Please try the following troubleshooting tasks for this repair:
-
Verify that the ringer on your phone is set to the on position.
- If you have a beige wall phone from OIT, the ringer switch is located on the side of the phone. Make sure the switch is in the down position for the ringer to be on.
-
If you have the Call Forward Programmable feature, hang up your phone, pick up your handset, and dial *70 to disable the feature.
-
Remove any devices such as answering machines, fax machines, modems, etc., and plug the telephone directly into the jack. If you still cannot receive calls, you may need a repair.
-
Try plugging in another similar telephone into your telephone jack.
- If the second phone does let you receive calls, open a repair.
- If the second phone does receive incoming calls and you have a leased phone from OIT, open up a repair. If you own your telephone, you may need to replace it.
Click here if your repair problem has been resolved.
Click here to open a repair ticket.
|
|
|
