Monthly Billing
An itemized billing statement showing your long distance calls and any additional charges or credits is mailed to your current address, unless otherwise requested. Included in each statement will be a detailed listing of all long distance calls placed, as well as time, duration and cost of each call made. You should receive your UNITS billing statement by the 10th of each month.
NOTE: You are responsible for contacting UNITS at 614-688-HELP (4357) if you do not receive your monthly bill.
Payments
Payment of your UNITS bill is expected in full upon receipt of the bill.
Your UNITS bill should be paid each month even if your account is below your $100.00 credit limit. If your account goes unpaid for 30 days or more, your Auth Code long distance will be deactivated.
Payment of your UNITS bill can be made in the form of check, money order, BUCK ID, or the following major credit cards: Visa, MasterCard, Discover and American Express. BUCK ID payments can only be made in person at UNITS Office or over the phone. UNITS is not able to accept cash. UNITS cannot accept coupons or vouchers from long distance carriers, or local phone companies.
All payments for UNITS services are handled by a data processing center located off-campus. To ensure prompt crediting to your account, please include your payment stub in the enclosed return envelope, and mail it via U.S. Mail with the correct postage. All payments should be mailed to:
Ohio State - UNITS
Retail Remittance Department
Columbus, OH 43271-0784
NOTE: Do not mail payments through OSU's Campus Mail.
Please allow 2-4 days for your payment to go through the mail. Additionally, processing of your payment takes several days, so your payment should be mailed upon receipt of your bill.
NOTE: If you have lost your payment stub, please write your account number on your check, or money order and mail it to: UNITS Student Billing, 320 W. 8th Ave., Columbus, OH, 43201. Please allow an additional 3-5 days for processing.
Additionally, paying your bill on time each month is an opportunity for you to establish a good credit history, which we are pleased to provide. It only requires that you maintain your account in good standing. A poor payment history could negatively affect both your current and future credit ratings.
If you are graduating at the end of a quarter, changing addresses, or leaving the university during the academic year, you must contact OIT, 688-HELP (4357), to cancel services and make payment or refund arrangements.
When you cancel your Auth Code long distance service, you will be responsible for all calls accrued before the deactivation of your Auth Code number.
A final statement will be sent to your permanent address.
Billing Adjustments and Inquiries
Any billing inquiries about telephone calls, or other charges that appear on your monthly billing statement must be reported to UNITS within 30 days of receipt of that bill. Call UNITS Customer Service at 614-688-HELP (4357) to request an adjustment to your UNITS statement. Our Customer Service Representatives will handle your claim over the phone. No billing adjustments, or inquiries will be accepted after this 30-day period.
NOTICE
All communications concerning disputed debts or charges, including any "payment-in-full" check or other instrument tendered as full satisfaction of a disputed debt or charge, must be sent to:
Payment Dispute Section
UNITS
320 W. 8th Avenue
Columbus, OH 43201
UNITS does not issue credit for wrong numbers dialed. Therefore, please dial telephone numbers carefully, especially long distance numbers. Also, if you place a long distance call and reach an answering machine, fax machine or computer modem, it is considered a completed call and billed accordingly.
If payment in full is 30 days past due from the payment due date, your Auth Code long distance will be deactivated.
NOTE: Service will only be reactivated upon receipt of payment in full by UNITS.
If payment is more than 90 days past due from the payment due date, your account may be forwarded to the University's Accounts Receivable Office for further action. Sanctions may include withholding registration privileges, grades, diplomas or transcripts and possible assessment of interest charges.
NOTE: Accounts Receivable assesses interest charges to past-due accounts turned over to them. Service(s) will only be reinstated after ARCS receives payment in full, including interest charges. You must also call UNITS to reinstall service(s). You will be assessed the appropriate installation fees to reinstall service(s). Additionally, UNITS will bill you for 30% of the bad debt collected by ARCS. UNITS must receive verification from ARCS that payment has been made in full on your account before service(s) can be re-installed. After ARCS varies your payment, please allow 3-5 business days for your services to be re-installed.
If a check payment is declined by the bank, the University's Accounts Receivable Office will notify UNITS. Your service may be suspended pending payment of the returned check, plus a $15.00 returned check charge will be assessed to you by the Accounts Receivable Office.
Payment of an account turned over to the University's Accounts Receivable Office, including declined check payments, should be made at the University's Accounts Receivable Office, Room 250 Lincoln Tower.
Other Charges and Credits
By University policies, Ohio State reserves the right to impose any of the following charges:
$2.00 charge per copy of any previous billing statement.
$15.00 fee per non-sufficient funds (NFS) check returned by your bank.
$25.00 per call that is determined to be fraudulent.
