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Customer Interaction Center® (CIC) offers several advanced features to provide you with the most powerful contact center tools and technology available today. These advanced CIC features are optional, and will maximize your contact center’s potential, as well as enhance your customers’ interaction experience. Each Advanced CIC feature requires professional consultation and design, and a price quote to ensure the proper fit for your contact center’s needs. The following advanced CIC features and services are available through OIT:
- Interaction Marquee® (a visual performance management tool)
- Skills-based and advanced application routing
- Database integration and screen pops
- And more!
For more information about these advanced features or to schedule a consultation, please contact an OIT Account Manager. In addition to the advanced features, several optional features exist that can be added to the CIC basic package.
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