Audiotext is a voice processing application that allows callers to listen to a menu of options and then select the area they are interested in by pressing the corresponding number on their telephone's keypad. For example, at a theatre ticket office you might hear something like, "for a list of shows now playing, press 1; for show times, press 2; for previews, press 3." You can also give callers the option to transfer to a "live" operator for further assistance.
Applications
Some common applications of Audiotext include, but are not limited to:
Ticket Offices (Sports and Entertainment)
Dining Guide
24 Hour Information System
Employee Benefit Updates
Recreation Activity Line
Product Availability Information
Consumer Information
Financial Aid
Health Centers/Hospital
Audiotext Benefits
Audiotext can enhance productivity and reduce costs by the following ways:
Provide 24 Hour Availability - callers can listen to information at any time, even during non-business hours
Improve Information Accuracy - the same information is heard by all callers
Improve Productivity - reduces the number of routine questions, etc. that employees have to answer; enables staff to handle other tasks
Reduce Paperwork - eliminates the expense of maintaining memos, manuals, or newsletters.
Optional Audiotext Features Dial By Extension is a voice processing application that allows a caller to dial your department's main number and then enter the 5-digit extension number (2-xxxx, 7-xxxx, 8-xxxx or 4-xxxx) of the person they want to reach. The caller will automatically be transferred to that party.
Dial By Name enables a caller to reach a particular staff member in your department by spelling that staff member's name with the corresponding digits on their telephone keypad. This is extremely useful when a caller does not know the telephone extension of the person they are trying to reach. The Voice Mail system will tell the caller the 5-digit extension number for future reference and then transfer the caller to the extension.
Installation costs and monthly charges for Audiotext, Dial By Extension, and Dial By Name depend on your department's specific needs and design.
Special reports are available on a monthly basis to help you track the number of calls coming into each area of your Audiotext menu.
This option needs to be ordered in advance and costs $58.00 per month for each report requested.
Contact your UNITS Account Manager for a free Audiotext consultation and cost estimate.
